Products weighing up to 75 lbs. will typically be allowed to ship via UPS Ground. If multiple products are purchased and together exceed the maximum Ground Shipping weight limit, the shipping quote will transition from Ground to Freight. In some cases a product may have exterior dimensions which require Freight shipping, in which case this will be clearly marked in the Specifications tab on the product information page.
Products weighting over 75 lbs., or products with oversized exterior dimensions, will ship Freight via an 18-wheel truck. Assembly or set-up is NOT included with freight shipping. Due to the large size of many of our products, some or all of the following may be part of a Freight delivery:
1) Lift Gate Fee - Fee required for the Freight delivery truck to arrive with an "elevator" to lower the shipment to ground level. This is often necessary to safely lower a shipment, often containing hundreds of pounds of equipment or more, to ground level. If this option is pre-checked in the cart, it is highly recommended not to alter this choice. If you feel the Lift Gate Fee has been applied in error, please feel free to call our Sales Team at 1-888-332-0123.
2) Residential Delivery Fee - Fee required for delivery to a residential area, regardless if a business is present in the residential area. This fee is required due to residential areas being largely inaccessible to 18-wheel trucks. Deliveries to residential areas often require the products to be loaded onto a smaller delivery truck, which may also require a Lift Gate as described above. If you are unsure if the Residential Delivery Fee applies to your order, please feel free to call our Sales Team at 1-888-731-6688.
3) Inside Delivery Fee - Delivery to the inside of your building is NOT included on curbside freight deliveries. Inside delivery is available at an additional charge, ONLY if your building is accessible to palletized freight deliveries made with a pallet jack. For more information or to request inside delivery service, please contact our sales team at 1-888-731-6688.
4) Pallets & Crates - Many of our larger products are packaged in boxes with protective wood crates. Both oversized boxes and wood crated products are typically placed on wood pallets for delivery. Shrink wrap is also placed around the perimeter of these larger shipments.